Ticketing/Attendance Policies

Seat Tickets Checked By Ushers. Seat tickets will be checked at the aisles by FSLT ushers. If you selected your seats online, you can bypass the Box Office when you arrive and show your print-at-home seat ticket or your ticket confirmation on your smart phone to an usher. Alternately, go to the Box Office upon your arrival, pick up your seat ticket, then proceed to an usher at either aisle.

Online Order Fees.  Online orders will be subject to a modest processing fee of $2.00 per order. This flat fee will apply regardless of the number of the tickets in the order. However, order fees will be waived for Season Flex Pass Patron transactions.

Day Of Show Ticket Sales. Advance ticket sales will conclude one hour before curtain time. Tickets can also be purchased at the door for any performance beginning 45 minutes before curtain time.

Exchanges. Tickets may be exchanged for another performance of the same production, providing that seats are available, up to 1.5 hours before the ticketed performance.

Lost Tickets.  If you have lost your ticket, visit the Box Office when you arrive for your performance.

No Refunds.  Except in the case of a cancelled performance, there are no refunds. However, tickets are transferrable to another person. Tickets may also be exchanged for another comparably priced performance of the same production, providing that seats are available, up to 1.5 hours before the ticketed performance.

Turn Back Tickets. If you have purchased tickets that are not going to be used, please consider releasing them by calling our Box Office at 479-783-2966 (extn. 2) up to 1.5 hours before the ticketed performance. While the value of turn-back tickets will not be refunded, you would be providing FSLT the opportunity to sell those unused tickets to other patrons who could fill those seats and enjoy the show.

Wheelchair Seating. Additional wheelchair seating may be available. Contact our Box Office regarding availability.

Doors Open. Evening performances begin at 7:30 p.m.; doors open at 6:45 pm. Matinees begins at 2:00 pm.; doors open at 1:15 p.m.

Ticketing For Off-Season Productions. Tickets for off-season productions are sold only at the door. Admission is not included with the purchase of a Season Flex Pass.

Seating Late Arrivals.  To minimize the disruption for patrons and actors, those arriving after curtain time will be seated only during scene breaks or at intermission.

Re-entry During A Performance.  If it becomes necessary that you must leave your seat during a performance, please do so during a scene change if possible. Re-entry while the performance is in progress will be permitted at intermission, or at a scene change with approval of the show crew.

Children.  FSLT generally recommends that children under seven years of age should not attend live theatrical performances due to their limited attention-span. Please be aware that some shows can be best described as PG-13 as they have adult themes or language that may be inappropriate for children. For further information regarding the age-appropriateness for a particular production, visit the show page at fslt.org or call our Box Office at (479) 783-2966 (extn. 2).

Please be aware that every person attending a performance must purchase a seat. To minimize disruptions for our patrons and actors, it is strongly advised that babes in arms are not brought to our productions.

Non-smoking facility.  FSLT is a non-smoking facility. No tobacco or e-cigarettes will be permitted unless specifically required by the script for an actor on stage.

No food or beverages.  Food and drink are not allowed in the auditorium.